Privacy Policy

Information We Collect

Voylance Travel Desk may collect personal information that you choose to provide through our website, by email, or during phone conversations with our desk. This can include your name, email address, phone number, destination interests, travel dates, budget range, traveler count, and any details you share about a current or planned trip.

We may also receive booking-related context that you voluntarily provide when asking about airfare, vacation packages, cruise planning, or support for an existing itinerary. Depending on the request, this may include supplier names, route details, reservation references, or notes about changes to an active trip.

How We Use Information

We use submitted information to respond to inquiries, discuss travel services, prepare or refine quotes, understand the nature of your request, and deliver support connected to planned or existing travel. If you contact us about schedule shifts, flight change issues, or possible rebooking paths, we use the information you provide to understand the trip structure and discuss the next practical step.

Voylance may also use contact information to follow up on consultation requests, confirm communication details, maintain business records, improve service quality, and protect against abuse of the website or communication channels.

Sharing and Service Providers

We do not sell personal information. We may share information with service providers that help us operate the website, receive form submissions, manage communications, maintain records, or support business operations. We may also use information in connection with supplier-facing questions when a traveler specifically requests help discussing a trip or understanding next steps related to an itinerary.

Information may also be disclosed when required by law, to protect the rights or safety of Voylance Travel Desk, to investigate misuse of our services, or in connection with a business transfer involving our operations.

Cookies and Analytics

Like many websites, voylance.com may use standard website technologies such as server logs, cookies, or similar tools to understand traffic patterns, page performance, and how visitors interact with the site. This information can include browser type, device information, pages viewed, approximate location, and referring sources.

We use this information to improve site performance, understand which content is useful to visitors, and support advertising and measurement activities. You can control certain cookie behaviors through your browser settings.

Retention and Security

We retain information for as long as reasonably necessary to respond to inquiries, manage service records, address follow-up questions, comply with legal obligations, resolve disputes, and maintain our business records. Different types of information may be retained for different periods depending on the nature of the request.

We use reasonable administrative and technical safeguards designed to protect personal information. No website, communication method, or storage system can be guaranteed to be completely secure, and you provide information at your own risk.

Your Choices and Rights

You may contact Voylance Travel Desk to request updates to your contact information, ask questions about the information you have submitted, or ask us to stop using your information for follow-up communications where applicable. If you receive promotional outreach from us, you may request that we limit or stop that outreach.

• You may choose not to submit website forms.
• You may contact us by phone instead of email or form submission.
• You may limit browser cookie settings through your device or browser tools.

Contact Us

If you have questions about this Privacy Policy or the way Voylance Travel Desk handles information, please contact us at reservations@voylance.com, call +1 (305) 521-3846, or write to 100 Biscayne Blvd, Suite 1250, Miami, FL 33132.